Before you are sending your check-ins to SES hospedajes you need to be assured that needed fields are added in your check-in form, so the needed data to be sent correctly.
General tab
IMPORTANT if you still have "Include police annex (parte viajero)" turned to ON you should turn it off, or the form will not be completed.
For ses you need to send all guest, including children.
There should be at least phone or email for every guest.
If you don't turn ON "Require email and phone for additional guests" our system will generate email for every guest, but it will be better if the data is requested (not mandatory).
Customization:
Payment type
If you do not require payment type from your guest to be filled in, our system will send payment type with card. Not mandatory!
MANDATORY info to be collected from your guests:
Name of your guests
Email and phone number
Date of birth
Sex
Nationality
Document number
Document type
Address
Postal code
City
Municipality—Only for Spanish residence
Support number—same as above.
FAQ
Errors that you could receive and how handling them
{"status":401,"timestamp":"2024-12-19 17:03:07","message":"Unauthorized"}
This is meaning that your credentials are incorrect. Please check did you add WS in the end of your username, check if the Codigo arrendador and Codigo establecimiento are not missed and change the data in our page.
You could change your password in SES hospedajes and try to reconnect again in Hostify with the new one.
"El usuario no tiene permisos para ejecutar servicios web"
Please check in SES hospedajes did you enabled web services:
Emails from SES Hospedajes
If you have received an email from SES Hospedajes indicating that there is an error, the first thing you will have to do is:
Check the number of the lot
Go to Hostify—search—and find the reservation in question.
In the email there should be described data what could be wrong—wrong document number, not all guests are having data (check did you add option to collect data for children) etc.
When you find your reservation, You could Undo the check-in and correct the data:
If you added document upload option in our system, you could check if your guests didn't make a mistake with their data and correct it.
If not, you need to contact your guest and ask them to send you the correct data.
If some data for your guests is missing, you could add it, or resend the check-in form to guest:
Be aware that you could receive multiple emails, with different lot numbers, for one and the same reservation. If you cannot find the lot number in Hostify, please contact our team, and we will provide it to you.
After you are done, you could resend the form!
