How to Create an Online Check-in Template in MrGG
The Online Check-in feature is part of the MrGG guest guide and allows you to collect the necessary guest information in advance, such as personal details, identity document information, contact details, and additional fields.
Through this template, you can define which guests must complete the form, whether a document copy is required, which document types are accepted, and which fields are visible or mandatory.
This helps automate the registration process, prepare the check-in in advance, and comply with local guest registration requirements.
(An integration with local authorities for automatic tourist data submission is planned.)
Steps to Create an Online Check-in Template
1. Create a New Template
Open the Online Check-in section in the MrGG menu. Click the Add button to create a new template. A Create Check-in Template window will appear.
Enter the following information:
• Template Name – the name of the template
• Description – a short description of the form
Then click Create Template to create the template.
2. Fill in the Basic Information
After creating the template, you will see the Basic Information section.
Here you can:
• edit the Template Name
• add or modify the Description
For example, you can include a message encouraging guests to complete the form before arrival. After making changes, click Save.
3. Configure General Settings
In the General Settings section, you can determine which guests must complete the check-in form.
The Required Guests field allows you to select:
• Main Guest Only – only the main guest
• All Adult Guests – all adult guests
• All Guests (including children) – all guests, including children
You can also define:
• Adult Legal Age – the minimum age considered an adult, for example 18 years
This is useful if you want the system to clearly determine which guests must complete the form.
4. Require a Document Copy
In the General Settings section, you can enable the option:
• Require Document Copy
When this option is enabled, guests will be required to upload a copy or photo of their identity document during the online check-in process.
This is useful if there is a legal requirement to collect identification documents or if you want additional security during check-in.
5. Select Accepted Document Types
In the Accepted Document Types section, you can specify which documents the form will accept.
Available options include:
• Passport (International) – passport
• ID Card (National) – national ID card
• Driving License – driver’s license
For each document type, you can define from which countries it will be accepted:
• All Countries – all countries
• EU (European Union) – only EU countries
• Individual Countries – selected countries
This allows you to refine which documents are valid according to your requirements. After configuring the settings, click Save.
6. Configure Personal Details Fields
In the Personal Details Fields section, you can select which personal data will be collected from guests.
Each field has two options:
• Show – whether the field is visible
• Mandatory – whether the field is required
Example fields you can configure:
• First Name
• Last Name
• Middle Name
• Gender
• Date of Birth
• Place of Birth
• Nationality
This allows you to create a form that collects exactly the information you need. After making changes, click Save.
7. Configure Documentation Fields
In the Documentation Fields section, you can define which document information must be collected.
Each field can also be configured as:
• Show
• Mandatory
Example fields include:
• Document Type
• Document Number
• Issuing Country
• Date of Issue
• Date of Expiry
• Visa Type
• Visa Number
• Visa Expiry Date
• Purpose of Visit
This is useful if you need more detailed documentation from your guests. After configuring the settings, click Save.
8. Configure Contact Details Fields
In the Contact Details Fields section, you can select which contact information will be collected.
Example fields include:
• Street Address
• City
• ZIP / Postal Code
• State / Province
• Country of Residence
• Email Address
• Phone Number
For each field, you can choose whether it should be visible and whether it should be mandatory.
For example, email and phone number can be required if you want to maintain direct communication with guests. After configuring the settings, click Save.
9. Configure Extra Information
In the Extra Information (Main guest only) section, you can select additional custom fields that will appear only for the main guest.
Example reservation-related fields may include:
• check-in link
• key information
• parking space
• safe code
• other custom fields
You can also set these fields as:
• Show
• Mandatory
This is useful if you want to collect additional information specific to a property or check-in process. After configuring the settings, click Save.
10. Assign Listings
In the Assigned Listings section, select which properties will use this online check-in template.
You can:
• add all properties
• add only selected properties
• remove properties from the template
This allows you to use different check-in templates for different property types or markets.
📹 Watch the video below to see the entire process step by step.
<YouTube video is coming>
What to Include in an Online Check-in
To make the form useful and efficient, it is recommended to include:
• basic personal information of guests
• identity document information
• phone number and email
• document requirement if necessary
• age restriction for adult guests
• additional custom fields based on your process
A well-configured Online Check-in saves time during guest arrival and reduces the need for manual data collection.
💡 Tip
If you have a legal requirement to register all adult guests, select All Adult Guests, set the Adult Legal Age according to local regulations, and enable Require Document Copy when necessary.
This will make the process more reliable and complete.