Use Mass Messages to send a one-time bulk message to guests with upcoming or current reservations. It's a fast way to reach many guests at once — for example, to warn them about an emergency, a maintenance issue, or any other important notice.
Go to Automations > Mass Messages and click + Create new mass message.
2. Details: Give your mass message a name, choose how it will be sent (e.g. Inbox), and set the event time. Use the audience filters to narrow down exactly which reservations should receive it.
Message: Write the content of your message. You can pick the language and insert dynamic variables (such as guest name or listing) to personalize the text automatically.
Recipients: Select which listings should be included by moving them from Available to Selected.
Review & send: Double-check the name, send method, event time, applied filters, and selected listings, then click Schedule message to send it.
That's it! Your mass message will be sent to all matching guests, and you'll be able to see it listed under Mass Messages along with its status and delivery details.