You can use the Hostify Inbox to send and receive messages and photos via WhatsApp. Communicate with guests that have provided a phone number with their reservation. All messages are sent using Hostify’s business account phone number for now. Follow the instructions below to send a message to a guest :
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1. Go to Hostify inbox
2. Select a desired inbox thread with which you would like to start a WhatsApp communication
3. Select WhatsApp option and choose a desired template.
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4. Wait till the guest returns a message.
5. After the guest returns a message you will be able to chat freely and exchange images for 24 hours.
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WhatsApp Sent and Seen functions are support and will appear in our inbox.
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As per WhatsApp’s business accounts rules, you can respond to a guest within 24 hours of receiving a message. The timer is reset with each new guest message received. In order to start a conversation, use one of Hostify’s pre-made message templates.
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You can continue the conversation freely once a guest responds.