Refunding a guest's payment will sometimes be needed whether it may be partial or in full. This article will guide you through the process of creating a refund for your guest.
1. Go to the guest reservation page.
If the refund is for the full amount, click on the specific reservation to open the details. Then proceed to the Transactions section.
To issue the refund, click on the undo arrow related to the original payment transaction, and confirm the total refund amount.
Navigate to the Transactions tab, where all payment activities for the reservation are listed.
Here you will be able to see the transactions made for the reservation.This includes payments processed through Stripe or PayPal, as well as internal Hostify records.
Click on the little undo arrow at the right side of a transaction.Select the payment related to the refund. For partial refunds, ensure the payment processor (e.g., Stripe or PayPal) allows the requested amount.
4. Modal should pop up
Here you can set the amount that you would like to refund to the guest from the charge and hit Send.Note that partial refunds must be handled through external payment gateways integrated with Hostify and require synchronization with the payment records.
