Swikly is a technological solution already used by 16,000 professionals in France and Europe. Since its creation, Swikly has recorded more than 2,000,000 transactions and is experiencing rapid growth. It serves property managers across Europe, including countries such as France, Spain, Portugal, Italy, Greece, Croatia, Benelux, and the UK.
Key Features of Swikly:
1. Safeguard your assets thanks to an automated and secured online deposit request: Everything is online and you can debit part or all the amount in the event of damage.
2. Delegate your security deposit management: Deposit requests, automated mailings and reminders, online check-in tool and changes to the legal framework.
3. Focus your energy on customer experience! Using Swikly will free you from the administrative work involved in managing security deposits, allowing you and your team to devote your time to other added value activities.
4. Experience online deposit and payment without debiting deposit on the guest's credit card. Your customers will thank you and maintain purchasing power during their stay. We will debit their deposit only in the event of damage. Thanks to Swikly, our property managers generally gain 0.3 to 0.6 points on the google review score!
5. Benefit from an excellent customer service: in the event of a dispute, Swikly will take care of settling the relationship with the customer. Our multilingual and dynamic team is on hand to talk to your guests if you have any issue. We can be reached by email (sales@swikly.com) or telephone (+33 4 20 88 00 48).
STEP-BY-STEP INTEGRATION TUTORIAL:
1. Connecting Your Swikly Account to Hostify
Open Hostify in one tab in your browser and Swikly in another tab so you can easily navigate between the two platforms.
On your Hostify account, go to "Settings":
Copy the API key from your profile:
On your Swikly account, click on "Apps & Integrations", search for Hostify, and click on "Configure"
In the "hostifyAPIKey" field, paste the copied API key:
Click on "Validate"
That's it, your Swikly account is connected to your Hostify account!
2. Configuring deposits in Swikly
After connecting Hostify to Swikly, the list of properties appears.
Fill:
The default Swikly account
The type of request
The default deposit amount
It is imperative to fill in these fields to ensure the proper functioning of Swikly links.
These deposit amounts are only considered if no deposit amount is entered on Hostify. It is the amounts defined in your PMS that take precedence.
3. Setting up deposits in Hostify
If your deposit amounts have already been defined, you can proceed to the next step.
It is necessary to set up your deposit amounts for each property on Hostify.
On your Hostify account, go to "Listings":
Open a property's listing and click on "Settings":
Go to "Pricing"
Fill in the desired deposit amount for the property in the "Security Deposit" field:
Click on "Save changes"
Repeat this for all your homes
4. Setting up the deposit request email
After defining your deposit amounts, it is time to move on to the configuration of the email template that will contain the link directing your customer to the deposit deposit form.
On your Hostify account, go to "Automations", then to "Automated Messages":
Click on "Add new"
Name the message
Fill in the different sending parameters and filters such as:
o When the message was sent
o The booking channels for which the message should be sent
o The recipient of the message
Write your deposit request email
For the time of sending the message:
We recommend that you take place between 10 and 7 days before the guest's arrival
For the body part of the email:
Write the content of your email making sure to integrate the Swikly link (for example: In order to deposit your deposit, please click here: [SWIKLY LINK])
You will find this link in the "Applications & Integrations" tab of your Swikly account.
Activate the new message:
Click on "Save changes"
Open the message again to select the properties you want the message to send to:
Configure the message sent for your different communication languages:
5. Setting up the reminder email (optional)
It is possible to schedule a reminder email for your customers who have not secured their deposit after your first request. This email is not automatic and will have to be sent manually.
On your Hostify account, go to "Settings" and then "Saved replies":
Click on "Add new reply"
Copy the email template created in point 4)
Select for which properties your saved response will be available
Click on "Save changes":
6. How do I know if the deposit has been secured?
You can check the status of a deposit from your Hostify account:
Go to "Reservations"
Use the "Upcoming Reservations" view
Add columns to your view using the pen:
o "Deposit" and "Deposit Fully Paid" for the deposit
o Paid amount for payments
The status of Swikly deposits and payments is entered in the assigned columns:
