Overview
TRA Colombia (Tarjeta de Registro de Alojamiento) is Colombia's accommodation registration system managed by MINCIT (Ministry of Commerce, Industry and Tourism). It requires vacation rental providers to register guest data with the government for compliance.
Hostify automates this process: when guests complete the pre-check-in form, their data is automatically sent to TRA Colombia. No manual registration is needed per reservation.
Prerequisites (Before Connecting)
SIRE Colombia is required first. TRA Colombia uses guest data collected by the SIRE Colombia check-in form. Without it, TRA cannot send data.
Set up SIRE Colombia integration: Integrations → App Center → SIRE Colombia
Create a check-in form with SIRE Colombia preset: Check-in → create or edit a form → select "SIRE Colombia" preset
Assign the SIRE Colombia check-in form to your Colombia listings
Ensure your listings have country = Colombia
Obtaining TRA Credentials
You need two values from the Colombian government:
Field | Source | Notes |
RNT Number | 1–20 digits; your accommodation must be registered | |
Token | Enter your RNT number; the token is sent to the email on your RNT account |
For more information (in Spanish), see TRA - Alojamientos con PMS.
Connecting TRA Colombia in Hostify
Go to Integrations → App Center → TRA Colombia
Click Add Integration
Fill in:
Integration Name (e.g. property name or RNT nickname)
RNT Number (numeric, 1–20 digits)
Token (from pms.mincit.gov.co; alphanumeric with hyphens, minimum 20 characters)
Enable Active if you want it to run immediately
Click Add Integration
Linking Listings to TRA Colombia
Go to TRA Colombia and click Settings on your integration
In the Listings section, use the multiselect to add your Colombia properties
Only listings with country = Colombia will appear
Click Save Changes
Important: Each listing must also have the SIRE Colombia check-in form assigned (via Check-in settings). Otherwise, TRA will not send data for that listing.
How It Works After Integration
Automatic flow:
The guest receives the check-in form link (SIRE Colombia preset)
The guest completes the form (document type, ID, name, city, visit intent, etc.)
When the form is submitted, Hostify automatically sends guest data to TRA Colombia
Main guest and additional guests are registered with the government
No manual action is needed per reservation. The trigger runs when the check-in form is completed.
Important: No Update Capability and Resend Process
TRA Colombia does not support updating data. Once guest data is sent to the government system, it cannot be modified or corrected through the API.
If something goes wrong (wrong data, failed submission, cancelation or alternation), follow this process:
Step 1: Delete incorrect data from TRA
Log in to the TRA government portal (pms.mincit.gov.co or tramincit.gov.co)
Remove the incorrect guest registration manually
Hostify cannot delete data from TRA—this must be done by you in the government system
Step 2: Correct data in Hostify (if needed)
If guest details were wrong, edit them in Hostify first: Reservation → Edit check-in guests
Save the corrected data before resending
Step 3: Resend from Hostify
Open the reservation in Hostify
Go to Actions → Resend Police Request
In the dialog, click Resend TRA
Confirm when prompted
Warning: Resending will create duplicate records in TRA if the previous data was not removed. Always delete from TRA first, then resend.
Monitoring and Troubleshooting
TRA Colombia Requests
Go to TRA Colombia → Requests Status to:
View all sent requests with date, integration, guest name, guest type (main/additional), status (OK/Error), response, and sent date
Filter by date range, integration, and status
Verify submissions and debug failures
Common issues
Issue | Solution |
401 Unauthorized | Token expired or invalid; obtain a new token from pms.mincit.gov.co/token/ |
No data sent | Ensure SIRE Colombia check-in form is assigned to the listing and the guest has completed it |
Listing not active | Listing must be linked to TRA integration, have SIRE Colombia check-in form, and be in Colombia |
SIRE Colombia vs TRA Colombia
| SIRE Colombia | TRA Colombia |
Purpose | Collects guest data via check-in form | Sends guest data to government |
Setup | Check-in form preset + integration | Integration + RNT + token |
Credentials | Hotel code | RNT number + token |
Order | Set up first | Set up second |