We're excited to introduce Auto Pilot Mode — a major new capability of Hostify AI that lets an AI agent handle guest conversations on your behalf, automatically. Plus a set of supporting features that make Auto Pilot easier to set up and more powerful in production.
Auto Pilot Mode and the new features below are currently in Beta.
Auto Pilot Mode
Auto Pilot is the new mode of Hostify AI in which the agent answers your guest messages automatically — replying in the guest's language, escalating to your team when needed, or staying silent when no reply is required.
Think of it as a knowledgeable team member who works your off-hours (or 24/7), speaks every language your guests do, and knows when to hand things off to a human.
What the AI agent can do
Answer guest questions — check-in times, WiFi passwords, parking, house rules, nearby places, early check-in feasibility, and more. It pulls from your Knowledge Base, Mr.GG Guest Guide, and listing data.
Update reservations (opt-in) — set planned arrival/departure times and mark check-in/check-out status based on what the guest says.
Escalate to your team — complaints, refunds, emergencies, and anything outside its authority get flagged with an internal note, starred thread, and an Auto Message notification.
Stay silent when no reply is needed — acknowledgements, pleasantries, and duplicate messages are handled gracefully.
Speak the guest's language — replies in whatever language the guest uses, translating on the fly.
Respect privacy and authority limits — never shares door codes before confirmation, never makes pricing or refund commitments without your authorization.
Key settings
Bot Name — choose the name the AI uses when signing messages (default: Eve).
Custom Instructions — free-text rules loaded on every reply to customize tone, policies, and behavior.
Reservation Updates — two opt-in toggles for writing ETA/ETD and check-in/check-out status. Both off by default.
Active Hours Schedule — define per-day time windows when the agent is active. Disable to run 24/7.
Enabled Listings — select exactly which properties the agent handles. Opt-in per listing.
Getting started
Make sure Hostify AI is active on your account (Integrations → Hostify AI).
Go to Integrations → Hostify AI → Auto Pilot.
Turn on the master toggle, choose a bot name, and add your listings.
Set up an Escalation Auto Message so your team gets notified when the agent hands a thread back.
Populate your Knowledge Base — either manually or with the new Generate from Conversations tool (see below).
Full guide: Hostify AI — Auto Pilot & Knowledge Base
More new features around Auto Pilot
The features below ship alongside Auto Pilot to make it easier to set up, more controllable, and more reliable in production.
Knowledge Base auto-generation from conversations
A new Generate from Conversations button on the Knowledge Base page analyzes your inbox history and proposes KB entries using AI — so you don't have to write every entry from scratch.
It produces three kinds of content:
General entries — broad topics that apply across all properties (e.g. "Check-in coordination").
Listing-specific entries — operational details unique to one or a few listings (e.g. "Pool & Outdoor at Villa X").
Suggested custom instructions — behavioral patterns the AI noticed your team applies, ready to copy into Auto Pilot's Custom Instructions.
How to use it:
Go to Integrations → Hostify AI → Knowledge Base.
Click Generate from Conversations.
Pick a time period (1–12 months) and click Generate.
Review the draft batch item by item — accept, reject, or edit each one.
Click Save All to publish the accepted entries into your live KB.
Highlights: multi-unit aware (rolls up to parent listings), deduplicates against your existing KB, processes up to 5,000 threads, draft batches survive page navigation.
Reservation updates from guest messages
The AI agent can now act on what the guest says in conversation to update the reservation automatically.
Planned arrival & departure
When the guest says "we'll arrive around 3pm" or "leaving by 10am", the agent sets the ETA / ETD on the reservation. No more manual data entry to keep arrival times accurate.
Check-in & check-out status
When the guest confirms "we're at the property" or "we just left", the agent flips the checked-in / checked-out flag on the reservation, keeping operations and housekeeping in sync.
Both capabilities are opt-in with separate toggles in the Reservation Updates section of the Auto Pilot settings page. When off, the agent still answers questions about arrival times and check-in status — it just won't write the data back to the reservation.
Toggle states are also included in the guest communication webhook payload, so external systems can see what the agent is allowed to update.
Read more: Hostify AI — Auto Pilot & Knowledge Base → Reservation Updates section
Active hours schedule
Configure a weekday-by-weekday schedule to control when Auto Pilot operates. Each day has its own on/off flag and time window. Use it to make Auto Pilot active only during your team's off-hours, or to silence it on specific weekdays.
Overnight windows are supported — e.g. 22:00 → 06:00 covers midnight to 06:00 of the next day correctly.
Disable the master schedule toggle to run Auto Pilot 24/7.
Times are in your account timezone.
Read more: Hostify AI — Auto Pilot & Knowledge Base → Active Hours Schedule section
Escalation notifications
When the AI can't handle a guest message — a complaint, refund request, emergency, or anything outside its authority — it escalates in one step:
Adds an internal note summarising the situation.
Stars the thread so it's visible at the top of the inbox.
Fires the Escalation event, which can trigger an Auto Message to notify your team via email, SMS, or WhatsApp.
What's new:
A pre-built "Inbox Escalation (AI)" template is available in the Auto Message picker, with all relevant variables pre-mapped.
WhatsApp alerts work with both the Hostify shared number (pre-approved template) and your own WABA (custom Meta-approved template).
New template variables:
escalation_note,escalation_type,assignee_name,priority,thread_link.An API endpoint (
POST /inbox/escalate) is also available for external integrations.
Without an Auto Message on the Escalation event, the agent's escalation just sits in the inbox waiting to be noticed. Configuring the Auto Message is the step most people miss the first day they turn Auto Pilot on.